The Complainers (2014)

This episode goes inside the complaints department of Transport for London. With over a million more people in the capital than 10 years ago, the city's roads are fit to burst, and a new generation of complainers are turning up the heat.

The recession has bitten council budgets hard, with many residents apparently paying more and getting less. Councils are having to up their game to deal with some of the nation's most stubborn complainers.

Utility companies get the most complaints of any industry in Britain, with the Big Six energy companies receiving 5.5 million last year alone. With unique access to E.ON's customer service centre, this film observes how they deal with some of their most challenging customers, including one man whose on-going dispute has left him living without electricity for three and a half years.