Alex Polizzi: The Fixer

Alex Polizzi finds a fix for an exporting issue affecting a British microbrewery.

Alex meets a family of sausage producers whose survival relies heavily on supermarkets

Marlene and Ray Messer bought the Singing Kettle tearooms in the Devon resort of Torquay a couple of years ago but the business has taken a turn for the worse. Alex offers them advise on how to turn things around.

Alex Polizzi, champion of small businesses, finds fixes for the critical issues that kill so many companies. In this episode, Alex looks at getting your product right. Big Space is a children's soft-play centre run by Lester and Sue Adams. Setting the business up from scratch, the couple remortgaged their house and ploughed all their savings into the business. But their product is woeful and, to compound the challenge, they must serve two distinct customers: both parent and child. Privileged access to Pret A Manger's training academy unearths some groundbreaking philosophies, and a visit to Londons largest family restaurant, the Rainforest Café, reveals the importance of themed fun. Can Alex get this small company to realise the importance of customer satisfaction?

Balloonin Marvellous is run by Jo and Giuseppe in Wakefield but they are finding it hard to pay the rent and have been forced to move their showroom into their own family lounge. Alex offers them tips on how to turn the business around.

Sebastien Latour owns a pet shop in the centre of Wimbledon but the reality has put a daily strain on his finances and his relationship with his partner. Alex offers tips on how to turn the business around.

Alex revisits Alf Onnie, a fabric and curtain shop in London’s East End, and Props and Frocks, a fancy-dress shop in Essex to find out how they are doing now.

Alex revisits David Holmes and Sons, a family run funeral directors, and Guidebridge MOT, a car repair garage near Manchester to find out how they are doing now.